Question 1

How do I enquire about a residence?

Accepted Answer

Send us an enquiry from any property page or contact our concierge directly. We confirm availability within four working hours and follow up with a personalised proposal — never an automated quote.

Question 2

How is a stay confirmed?

Accepted Answer

We send a signed reservation agreement and request a 30% deposit to hold the dates. The balance is due eight weeks before arrival.

Question 3

What is included in the rental price?

Accepted Answer

Daily housekeeping, in-resort concierge support, dedicated host on arrival, premium linens, Wi-Fi, utilities and an initial pantry of essentials. Chef and additional services are quoted separately.

Question 4

What can your concierge arrange?

Accepted Answer

Private chefs, sommeliers, ski instructors, off-piste guides, helicopter transfers, restaurant reservations, in-chalet wellness, childcare, evening events and discreet personal requests. Our remit is to handle everything before, during and between days on the mountain.

Question 5

How far in advance should I request services?

Accepted Answer

Ideally four weeks before arrival for chef, instructors and starred restaurants. Day-to-day requests once you're with us are handled in real time.

Question 6

What time can we arrive?

Accepted Answer

Standard arrival is from 4:00 pm. Early arrivals are accommodated wherever possible — please let us know in advance so we can prepare.

Question 7

Who welcomes us at the chalet?

Accepted Answer

A dedicated host meets you on arrival, walks you through the residence, sets up your preferences and remains a single point of contact for the duration of your stay.

Question 8

What time is departure?

Accepted Answer

Standard departure is 10:00 am; late check-out can be arranged subject to the following booking.

Question 9

Which airports do you serve?

Accepted Answer

Geneva (most common), Chambéry, Lyon and Grenoble by car. Helicopter transfers operate from Geneva and Chambéry to the Courchevel altiport and Méribel helipad.

Question 10

Can you arrange the transfer?

Accepted Answer

Yes — we work with two vetted chauffeur services and a private helicopter operator. Bookings are made on your behalf and itemised on your final statement.

Question 11

Can you arrange ski hire and fitting?

Accepted Answer

We work with the leading ski room in each resort. Equipment is fitted at your chalet on arrival; lift passes are pre-collected.

Question 12

Are private instructors included?

Accepted Answer

No — they are booked separately. We coordinate the schedule and the meeting points on your behalf.

Question 13

What is the cancellation policy?

Accepted Answer

Cancellations more than 90 days before arrival receive a full refund less a 10% administration fee. Within 90 days, the rental is non-refundable; we strongly recommend insurance covering luxury rental cancellations.

Question 14

Do you partner with an insurer?

Accepted Answer

We can introduce two specialists in high-value rental insurance on request.

Question 15

How does DOMA work with owners?

Accepted Answer

We take on a deliberately small number of residences each year. The relationship begins with a confidential property review and proposal — covering positioning, photography, revenue projection and operational standards. We manage marketing, direct international bookings and the in-resort guest experience under one roof.

Question 16

Will my property be visible publicly?

Accepted Answer

Only with your consent. Many DOMA residences are presented to our network privately and never appear on the public site.

Frequently asked questions

Booking process

Concierge services

Check-in & check-out

Transfers & arrival

Ski equipment & lessons

Cancellation policy

Owner partnerships

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